Customer Service

Shipping & Delivery
豆浆机、厨房用具、卡拉OK机产品一律免运费递送美国48州境内(不包含夏威夷、阿拉斯加、关岛、波多黎各等地区),我们首选FedEx邮递系统送到您指定的地方,其次是USPS或UPS,发货后通常需要2-8个工作日,参考具体时间如图:


Privacy & Security

At HuaRenStore.com , we respect our customers and understand that you are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled appropriately and responsibly. We do not sell or rent our customer information to any outside party under any circumstances. We do not reveal your e-mail address or other personal information.

When you register or order from us, we collect your name, billing address, shipping address, e-mail address, telephone number and a valid credit card number (with expiration date). We use this information to verify your account when you place an order and we will retain a record of your purchases. We also gather information on the person who will receive any gift you send and we will retain a record of their contact> information.
However, your credit card number and expiration date will not be stored in our system to assure the highest security of your credit card. It is only used during the verification process.

If you provide us with your e-mail address, register as a customer, or make a purchase from us, we will occasionally send you e-mail or standard mail with recommendations or notices of new products and prices.If you prefer to be excluded from these emails, you can just write an email to 
[email protected] and we will remove your email address from our email list.
As we continue to develop our website and take advantage of new technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.


SECURITY

Your security is a priority at youzigfit.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.


If at any time you are uncertain about the security of our site, please feel free to contact our
customer service department.

Returns & Replacements

HuaRenStore所有产品均为国际或中国名牌,产品供应商信誉优秀,服务周到。 所有产品均为正品,并提供相应的质量保证书以及保修服务,如果发现商品以次充好、以假乱真, HuaRenStore负责加倍赔偿。依法经有关部门认定为不合格商品 ,本公司负责退货,但质量保证条款不适用于因事故,滥用,不适当使用,消耗磨损而损坏的产品。


HuaRenStore提供完全值得信赖的优质产品。尽管如此,如果您有任何不满意可以退货或换货, 退货或换货非常简单,在收到货品后7天内(以收到货品至寄出货品的时间为准),凭收货单大部分产品都可退换,但须留意以下几条:

  1. 任何货品,须保持完好、全新状态。
  2. 香水、化妆品、保健品必须未开封方可退货。如果已开封的货品因为有损坏导致不能正常使用或安装,您可以更换同样的货品。
  3. 货品的所有原有配件,包装必须完整齐全。
  4. 请您事先发E-mail: [email protected] 的方式与客户服务中心取得联系。告知退换货原因。 我们将视具体情况妥善为您解决。
  5. 因食品(包括实物、提券)的特殊性,非质量问题,售出后不再接受退换货。

如果以上条件具备,您要求退货或者更换产品是因为产品本身的质量问题, 我们将会100%退款或者换货给您,由此过程所造成的任何费用将由HuaRenStore独立承担。

如果您要求退换是产品质量以外的任何问题, 我们将收取20%的restocking fee和扣除运费,以弥补产品磨损所造成的损失,在我们收到退回的产品确认完整无损的24小时之内,我们就会退回相应款项。
Ordering
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Payment, Pricing & Promotions
HuaRenStore(HuaRenStore.com )总部设在美国新泽西州,网站的所有产品价格为美元单位,所有网上交易在美国进行,我们接受国际信用卡Visa,Mastercard以及paypal支 付。如果您没有Mastercard、Visa、Discover的信用卡,却拥有 American express, Visa, Master Card, Delta, Electron, Eurocard, Switch, Solo的信用卡 (Credit Card)或者银行卡(Debit Card), 您可以选择paypal作为您的支付方式。采用paypal作为支付方式,您 将可以使用上面提到的任何一种卡进行支付,整个过程简单安全, 并且您无需申请paypal的帐号。
Viewing Orders
HuaRenStore会时刻跟踪您订单的送达情况, 在HuaRenStore下单, 每个顾客都会得到100%的售后服务, 我们按处理定单的顺序, 共给您发3封确认信。
第一封: 在您下了定单以后, 系统会自动给您发一封确认信, 确认定单已经发送成功,并且将定单的收据附送给您。
第二封: 我们会在2个工作日之内处理订单并发出包裹。在我们处理完定单以后,您将会收到一封FedEx或我们发给您的邮件,告知您此包裹的Tracking Number, 以便您直接在网上查询递送进程。
第三封: 我们会及时跟踪送达情况,当包裹已放到您门口或已签收时,您同样会收到我们的一封确认Email.
在这个过程中,您可以在我们的上班时间,直接致电Toll Free: 1-888-666-7723
咨询。