How can we help?Hi, how can we help you?

Failure to update order logistics is often due to information synchronization delays or packages being in unscanned transit/processing stages. The specific common situations and self-check methods are as follows: I. Common Reasons for Logistics Not Updating 1. No updates shortly after shipment: The warehouse has packed and handed over the package, but the logistics outlet has not scanned and entered the information in time, or cross-border orders have just left the warehouse and have not yet entered the international logistics trunk line for scanning. These are normal delays. 2. Information stagnation during transit: The package is awaiting sorting at a transit warehouse, real-time updates are not uploaded during long-distance transportation, or scanning updates are delayed due to peak logistics seasons or extreme weather. 3. Delays before delivery: The package has arrived at the destination outlet but has not been assigned to a delivery person, or there are minor errors in the recipient's information. Updates may be temporarily paused while the logistics provider verifies the details. II. Self-Check Methods 1. Check the accuracy of the tracking number: Ensure the logistics tracking number is complete and avoid copying errors. You can re-copy the official tracking number from the order to check. 2. Confirm the query channel: Prioritize checking through the official logistics channels indicated in the order (such as the UPS or FedEx official websites). Information on third-party platforms may be synchronized with delays. 3. Check the time nodes: If there are no updates within 24 hours after shipment, it is often due to the outlet not scanning the package. For cross-border orders, no updates for 1-3 days during customs clearance is normal. If there are still no updates after self-checking, you can call the customer service hotline at 888-292-3431, send an email to [email protected], or contact the online customer service. Please provide relevant order information, and we will promptly verify and inform you of the logistics status.