HERE TO HELP · CONTACT US
Every conversation matters.
We’re here to help.
Questions before you order, help with a recent purchase, or an idea for a partnership?
Choose the best way to get in touch.
CUSTOMER CARE · SUPPORT
Need help? We’re here for you.
For product questions, order inquiries, or after-sales support, reach us by phone or email.
Please have your order number ready when contacting us about an order.
Customer Service Email
[email protected] ↗
Let’s work together
We welcome media, content, and brand partnership inquiries.
01 / MARKETING
Marketing & Media
Content creation, media inquiries, promotions, and event collaborations.
[email protected] ↗02 / PARTNERSHIPS
Business & Brand Partnerships
Brand partnerships, product supply, and other business opportunities.
[email protected] ↗More ways to connect
Our offices
USA / NEW YORK
U.S. Office
Ekitchenbuy, Inc129-09, 26th Ave
Flushing, NY 11354
(Not open to the public. Visits by appointment only.)
CHINA / SHENZHEN
Shenzhen Baixiang E-Commerce Co., Ltd.
5th Floor, Chungu Building, Meisheng Huigu Technology ParkDabao Road, Xin’an Street, Bao’an District, Shenzhen, China