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All products sold by HuarenStore undergo rigorous quality testing and long-term market validation, ensuring reliable quality and comprehensive after-sales service. Nevertheless, to provide you with a worry-free shopping experience, HuarenStore offers the following return, exchange, and warranty services for the products sold (excluding product accessories and special promotions such as mystery bags). I. 30-Day Return Policy Food Items: Within 30 days of the actual receipt of the product, if food items are found to be damaged due to shipping issues or have inherent quality problems, you may contact customer service to apply for a return or exchange. Returns or exchanges are not accepted if the product has no quality issues. Non-Food Items: Returns are accepted within 30 days of the delivery date. 1. Product Quality Issues For returns due to product quality issues, HuarenStore provides a free Return Shipping Label. (1) Damage occurring during shipping (2) Incorrect product shipment (3) Product malfunction due to quality issues 2. Personal Reasons For returns due to personal reasons, shipping costs must be borne by the customer (new customers enjoy the benefit of free return shipping for their first return; regular customers with a low return rate may apply for free return shipping again). This includes but is not limited to the following situations: (1) Duplicate purchases, incorrect purchases, or purchases that do not meet your needs (2) Unsuitable product size, design, craftsmanship, appearance, etc. Special Case: Fotile Brand Kitchen Appliances If you are dissatisfied with the product for any non-quality-related reason, you may apply for a return within 30 days. The product must be returned in its original, brand-new, unused, and uninstalled condition. Service fees such as delivery and installation fees are non-refundable. (1) For orders shipped via parcel carriers (UPS/FedEx), such as range hoods, stoves, and countertop ovens, an additional return fee of 15% of the original purchase price will be charged. (2) For orders shipped via freight carriers (LTL), such as built-in ovens, gas cooktops, and sink dishwashers, an additional return fee of 20% of the original purchase price will be charged. (3) The return fee includes return shipping costs, handling fees, and processing fees. II. 30-Day Exchange Policy Within 30 days of the delivery date (calculated from the date you receive the product to the date you ship it out), if the product has quality issues, we will provide a free replacement with the same model, and the shipping costs for the replacement will be covered by us. If only a replaceable part is defective, we will mail the new part to you free of charge, without replacing the entire machine.